1. Our 14-day full refund promise
If you purchase ArchiveKong Premium and request a refund within 14 calendar days of the purchase date, we offer a full refund of the amount paid for that purchase. No reason is required. Downloading, activating, or using Premium does not remove this promise.
Premium is a $5 USD one-time purchase, with no subscription or recurring charges. There is no subscription to cancel.
2. How to request a refund
Email selim@archivekong.com with the subject “ArchiveKong refund” and include the email address used for the purchase and your order or transaction number, if available. A missing order number does not prevent a request; provide enough information for us to locate the purchase. Do not send your password or complete payment-card details.
For a purchase processed by Paddle, you may also request help through Paddle’s buyer support or the support link in your purchase receipt. Paddle handles the payment refund as Merchant of Record. If you request the refund from us, we will arrange it with Paddle rather than ask you to accept store credit or an alternative purchase.
A request sent within the 14-day window qualifies even if we finish processing it later. You do not need to complete troubleshooting before exercising this refund promise.
3. Processing and Premium access
Approved refunds are returned through the payment provider to the original payment method where possible. The time for funds to appear depends on the payment method and financial institution; the payment provider can confirm the status.
When a purchase is refunded, its associated Premium entitlement is withdrawn. You may continue using the free core, and the refund does not require you to surrender your local media files or library data.
4. Requests after 14 days and legal rights
After 14 days, contact selim@archivekong.com if you have a duplicate charge, an unauthorized payment, a defective product, or another purchase problem. We will review the issue and any remedy required by applicable law. Our voluntary 14-day promise does not shorten a statutory withdrawal period, restrict rights relating to defective digital products, or remove any other mandatory consumer protection.
For Paddle transactions, Paddle’s Buyer Terms and Refund Policy also apply. Our full-refund promise is an additional commitment from ArchiveKong and is not conditional on non-use. Paddle’s obligations and your mandatory rights remain unaffected.
5. Contact
ArchiveKong is provided by Selim Kaltakkıran, based in Turkey. Contact selim@archivekong.com for refund requests, activation issues, or complaints.